Refund Policy

Boltis is free to download and use. Premium is optional. This page explains how Premium billing, cancellation, and refunds work.

This policy does not affect any rights you have under UK consumer law.

1. What you are paying for

Premium is a subscription for extra convenience in the Boltis desktop app. Payments are taken by Stripe. Prices shown at checkout are the prices you pay.

2. The Premium trial and the monthly plan

Every new Boltis account starts with 14 days of Premium, free. No card is needed and nothing is charged. When the 14 days end, the account moves to the free plan unless you choose to subscribe. The trial is once per account.

Monthly Premium is billed on the day you subscribe, then monthly until you cancel. Cancelling stops future charges. You keep Premium until the end of the period you already paid for. We do not give prorated refunds for unused days in a paid month.

3. Yearly plan

Yearly Premium is billed in full on the day you subscribe.

If you change your mind within 14 days of that charge, email us and we will refund it. After 14 days, yearly payments are not refunded except for billing errors, duplicate charges, or if Premium was not provided as described.

4. How to cancel

You can cancel from the account menu in the Boltis app. Cancellation takes effect at the end of the current billing period. Cancelling does not delete your account or your clips.

5. When we refund

We will refund:

• A yearly payment requested within 14 days of the charge
• Duplicate charges and other billing errors
• Cases where Premium was not provided as described

Approved refunds go back to the original payment method through Stripe.

6. How to request a refund

Email dylanoco.official@gmail.com from the email address on your Boltis account. Include:

• The email on your Stripe receipt, if it is different
• The date of the charge
• A short note on why you are asking

We aim to reply within a few days.

7. Chargebacks

If something is wrong with a charge, email us first. We would rather fix it than go through a card dispute. Opening a chargeback without contacting us may lead to us pausing the account while we look into it.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. The version on this page is the one that applies.